COMMON QUESTIONS:

How can I order a wine?
Browse through the different sections of the web until you find the wine that you like. Enter the units you want to buy. By default the unit is 1, but you can change it. Press the “buy” button.
When you have all the products, go to the shopping cart. Once in the shopping cart, check that you have added all the products you wanted. From here you can add units or delete products if you have made a mistake.
Once you are sure that you have all the products you want, click on the “Pay order” button to start the payment process.
The first thing you identify yourself in the website. If you are already a customer, enter your access data. If, on the contrary, it is your first purchase, enter your information to create your account. Creating an account is completely free.
Once identified, we will ask you for the billing and shipping information for your order.
Attention, the more information you provide us with, the more efficient the transport service will be.

We ask you for a mobile phone to locate you in case of an incident. As a general rule, our logistics partners cannot call before delivery.
Select the payment method. Credit card or paypal.
Your order has already been placed. Whatever you receive comfortably at home.

Incidents with the order. What if the wine is in poor condition?

If your wine is in poor condition you should simply contact us at the following email: [email protected] and we will manage the return.
We will accept claims for incidents within a period of 14 days after purchase. In order to attend to your claim, we need you to keep the bottle and the wine until you have spoken with us. We will not be able to accept claims if you have thrown away the wine or the bottle.

Incidents with the order. What do I do if a bottle arrives broken?

The packaging is designed to avoid breakage and our partners are very aware of the fragility of the product, but even so it is possible that some breakage occurs. Please review the order in detail upon receipt.

If you find that a bottle is broken or in very bad condition, you should simply contact us at the following email: [email protected]
We will accept claims for incidents within a period of 14 days after purchase. In order to attend to your claim, we need you to keep the bottle and the wine until you have spoken with us. We will not be able to accept claims if you have thrown away the wine or the bottle.

SECURITY AND PRIVACY

Is the payment system safe?

Absolutely safe. Yourwineathome trusts its transactions with the payment platform stripe and paypal, both of which are large international companies specialized in the management of secure collections over the internet and whose mission is to offer maximum security and payment options to our clients.

What payment methods are accepted?

We accept payment by card, we work with stripe and paypal, companies specialized in payment management whose mission is to offer maximum security and payment options to our clients.

How will my personal data be used?

We will only use your data to send the order to your home and to be able to do all the necessary steps. We will never transfer your data to third-party companies to send you advertising, because in addition to having the obligation to strictly comply with the Data Protection Law, we also do not like when they sell our data as users.
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, at the time a client places an order, their personal data, domiciliary data and those related to their method of payment , are incorporated into our database, being used only to process the order and send information about offers and services that may be of interest to our customers. Yourwineathome ensures the confidentiality of the data provided by our clients, since the personal data requested is always strictly necessary.
In any case, customers may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to our email address

SHIPPING

How do you carry out the shipments?

We carry out our shipments using special reinforced cardboard boxes, with internal dividers that create air chambers between the bottles to prevent contact from breaking.

Who manages the shipments?

We work with several transportation providers.
Depending on the destination, the website will offer you the available options so that you can select the one that best suits you based on the price and delivery time.
All logistics partners are worthy of our trust and have passed quality controls to guarantee the minimum of incidents.

What should I do if a bottle has broken?

The packaging is designed to avoid breakage and our partners are very aware of the fragility of the product, but even so it is possible that some breakage occurs. Please review the order in detail upon receipt.

If you find that a bottle is broken or in very bad condition, you should simply contact us at the following email: [email protected]
We will accept claims for incidents within a period of 14 days after purchase. In order to attend to your claim, we need you to keep the bottle and the wine until you have spoken with us. We will not be able to accept claims if you have thrown away the wine or the bottle.

What should I do if the order is incomplete or does not correspond to what I bought?

We try not to make it happen, but if we have made an error in the preparation of your order, simply send an email to [email protected] indicating your information and we will send you the missing product at no cost, or we will refund the money for the product.

Contact us